Updated: November 14, 2024
introduce
This Privacy Policy informs you of your choices and practices regarding any personal information you provide to us. Your use of the products, services ("CUBEVERSE Services") and related websites provided by HONG KONG CUBEVERSE INFORMATION TECHNOLOGY LIMITED（ "CUBEVERSE", "we", "us" or "our") involves the collection and use of your personal data. It's important for you to understand how this happens and how to control it.
When you enter into a contract to use this service, you accept our rules and policies regarding your personal information, and you expressly consent to our collection, processing, use and storage of your personal information as described in this policy.
Special instructions for children:
If you are a child under the age of 13 (or other age limits required by local law), the Red Box reminds you that you need to read this Privacy Policy with your guardian, and you and your guardian must read it carefully; Please use CUBEVERSE services after obtaining your guardian's consent to all the terms of this Privacy Policy.
If you have any questions about the Privacy Policy after reading this Privacy Policy, please contact us using the contact information provided in the "Contact and Complaints" section of this Privacy Policy.
This Privacy Policy informs you of the following:
1. How we collect your personal information
2. How we use your personal information
3. How We Share, Transfer or Disclose Your Personal Information
IV. How We Store and Protect Your Personal Information
5. HOW WE USE COOKIES AND SIMILAR TECHNOLOGIES
6. User Rights
7. Child Protection Policy
8. Changes to the Privacy Policy
9. Miscellaneous
10. Contact Information and Complaints
1. How we collect your personal information
This section outlines the different types of personal information we collect and how we collect it. Some services may require specific permissions on your device to collect and use certain information. We may collect and use the following personal information for these purposes:
1. Basic Information: When you create an account, we may collect your username, email address, phone number, password, verification code, and OpenID to help manage your account and provide login services.
2. Third-Party Information: If you choose to log in using your social media account, we may receive information from third-party social media providers (such as Facebook, Twitter, Google Play, Game Center), including your name, user ID, location, gender, birthdate, email address, profile picture URL, and friends’ user IDs. This information is added to your account data. The scope of this privacy policy does not extend to these third-party services, which follow their own privacy policies.
3. Financial Information: To assist with placing orders, processing payments, and delivering goods or services, we may collect your payment data, including your name, bank/debit/credit card number, expiration date, billing address, and CVV.
4. Device Information: With your consent, we collect device information, including device model, OS version, device identifiers (e.g., IMEI, UUID, UDID), MAC address, service provider information, IP address, and usage data, such as timestamps for interactions. We also collect data during each interaction, such as when you communicate with us via in-app support.
5. Advertising Information: We store advertising IDs and device information to track the effectiveness of our advertising and marketing strategies. For iOS, we may use de-identified email addresses for tracking purposes, following the necessary security measures.
6. Information Automatically Collected for Fraud Prevention: To ensure secure and stable operations, prevent cheating, and improve the functionality of CUBEVERSE services, we may automatically collect data using cookies, browser storage, and app data caches. Automatically collected data includes Android ID, app package name, device model, OS version, Bluetooth name, screen resolution, user ID, Google Ad ID, and app ID, along with error and diagnostic data.
In certain cases, with your consent or based on other legal grounds, we may collect additional personal information not listed in this policy. If this occurs, we will explain the changes in collection or processing methods and purposes.
2.How We Use Your Personal Information
We collect and process the personal information mentioned in section 1 for the following purposes:
1. Registration Information (e.g., email, username, password, phone number, birthdate): Used to set up user accounts, enable logins, protect user accounts, and provide services. This information is used with your consent under this privacy policy.
2. Device Information (e.g., device ID, type, OS, CPU, RAM, IP address, MAC address): Used to deliver and improve services, including allowing users to download and install software, track user requests, monitor network and device status, and fix errors. Device information is essential for fulfilling our service contract with you.
3. Contact Information (e.g., name, email, address, phone number, instant messaging account): Used to send notifications, inform users of promotions, and share available rewards. This information is used with your consent.
4. Game Data (e.g., level, characters, scores, chat records): Necessary to provide services as it forms the basis of our offerings. Using game data is essential for our contract to provide services.
5. Payment Data (limited to payment history and transaction data within the service): Used to process user requests, track transactions, and deliver services. Payment data usage is necessary to fulfill our contract.
6. Location Data (e.g., GPS location, phone ID, WiFi location): Used with your consent to provide location-based services and track user requests. You can disable location services within the service or device settings.
7. Advertising Data (e.g., ad ID, selected device information): With your consent, used to deliver, target, and improve personalized advertising and other marketing activities.
If we use your information for purposes not specified in this policy, we will obtain your consent. However, in accordance with local laws, we may use, share, transfer, or disclose personal information without prior consent where permitted or required by law.
How We Share, Transfer, or Disclose Your Personal Information
1. Sharing, Transfer, or Disclosure of Your Personal Information
Except for the circumstances specified in this Privacy Policy, we will not proactively share, transfer, or disclose your personal information to any third-party companies outside of Cubeverse. If there are any other instances where we share, transfer, or disclose your personal information, we will directly confirm whether the third party has obtained your explicit consent for such actions. You have the right to choose whether to use the services and content provided by the third party.
2. Use of Third-Party Services
When you use the CUBEVERSE services, you may also use third-party SDKs or other similar applications (such as embedded codes, plugins, etc.) that provide some of our services. Some third-party SDKs we integrate may collect your personal information for the purpose of providing those services. By using such third-party services within our platform, you agree to the collection and processing of your information by them directly. We will assess the legality, legitimacy, and necessity of the information collection by these third parties, require them to take protective measures for your information, and ensure strict compliance with relevant laws, regulations, and regulatory requirements. Information about the third-party SDKs that collect user personal information is as follows. The legal responsibilities of the SDK operators and other specific conditions can be found in their privacy policies:
(1) Social portals providing login and/or content sharing services within our services (e.g., Facebook);
(2) Communication service providers offering SMS services;
(3) Payment service providers (e.g., Google, Apple) assisting in service operation, prompting user payments, and saving transaction history;
(4) Advertising service contractors for marketing and advertising activities, including execution, tracking success, and analyzing their effectiveness.
The services provided by these third parties (including any information you provide to them) are subject to the terms of service and privacy policies of the third parties (not this Privacy Policy).
You should carefully read their terms. This Privacy Policy only applies to the personal information we collect and does not apply to any third-party services or third-party rules on information usage. If you find any risks with these third-party services, it is recommended that you terminate related operations to protect your legitimate rights and contact us promptly.
3. Transfer of Your Personal Information
Without your authorization, we will not transfer your personal information to third parties. However, as our business continues to develop, we may undergo mergers, acquisitions, restructuring, bankruptcy, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. If this happens, we will inform you of the situation and require the new data recipient to continue protecting your personal information in accordance with laws and regulations and at a standard no less than the one required by this Privacy Policy. If there is no data recipient, we will delete or anonymize the data. In cases where laws and administrative regulations provide otherwise, we will follow their provisions.
4. Disclosure of Your Personal Information
We will only disclose your personal information under the following circumstances, and after taking security measures that meet industry standards:
1. After obtaining your explicit consent;
2. If required by law, legal procedures, litigation, or mandatory government requests, we may disclose your personal information.
4.How We Store and Protect Your Personal Information
1. Your personal information may be transferred outside your country or region in order to fulfill one or more of the aforementioned purposes. However, in most cases, your personal data will be stored in Hong Kong, where our servers are located. CUBEVERSE will only transfer your information to other countries or regions in compliance with privacy laws. By accepting this policy, you agree to the cross-border transfer of your information to the countries or regions where our relevant servers are located. In most cases, your personal data will be processed in Hong Kong.
2. We are committed to maintaining the privacy and integrity of your personal information, regardless of its location. We have established information security and access policies to limit access to our systems and technologies.
3. Your personal information will be retained for as long as necessary for you to use our network services, or until you request that we delete or process your information in accordance with your rights as outlined in this policy or applicable laws. Once the retention period has expired or after we verify your identity upon your request, we will delete, anonymize, or process your personal information according to your request.
4. We will provide appropriate security measures to protect your information from loss, misuse, unauthorized access, or disclosure. However, you understand and acknowledge that we can only provide the maximum level of security based on the current technological standards. We cannot guarantee that the security measures we provide are 100% secure, without vulnerabilities or risks. Therefore, by choosing our services, you acknowledge and accept the potential security risks.
5. We will make every effort to ensure the security of your personal information, and we ask that you properly safeguard your username, password, and other sensitive information. We will use security measures such as encrypting user passwords to ensure your information is not lost, misused, or altered. However, please also be aware and understand that there is no such thing as "perfect security" on the internet.
6. When using our network services for online transactions, please protect your personal information and do not provide it to others unless you personally consent and it is necessary. If you discover that your personal information has been leaked, please contact us immediately so that we can take appropriate measures.
5.How We Use Cookies and Similar Technologies
1. What is a Cookie?
A cookie is a neutral technology that allows website servers to store data on or read data from a client device. Secure cookie technology can provide you with more convenient services while browsing the web.
2. Use of Cookies for Service Effectiveness Measurement
To measure the effectiveness of our services, some pages on our website may use cookies, which are small text files used to add functionality or track website usage. We may periodically use cookies to authorize third-party tracking agencies.
The uses of cookies include:
(1) Recording Your IP Address: This helps us track your path on our website and identify repeat users.
(2) Collecting Data on Referral Websites: This includes collecting all websites or resources that directly link to our services or recommend our services.
(3) Collecting Technical Data: This includes collecting data about the devices, software, and operating systems you use to access our services, as well as other similar technical data.
Despite these provisions, we do not associate your IP address with your personal information. If you do not wish to accept cookies and would prefer not to receive notifications when cookies are placed, you can set your browser to block them, if your browser allows.
Personalization and Other Purposes We use cookies, web beacons, and similar technologies to personalize your experience with our services and for various other purposes:
(1) Identifying You: Cookies, web beacons, and similar technologies can help us recognize you as a registered user or store preferences or data you’ve previously provided.
(2) Analyzing How You Use Our Services: Cookies, web beacons, and similar technologies help us understand which visitors (including users) are using our services, or which pages or sections receive the most traffic.
(3) Advertising: Cookies, web beacons, and similar technologies help us display advertisements we believe are relevant or of interest to you, based on the data you provide.
(4) Other Functions or Purposes: As mentioned in Section 2 of this Privacy Policy.
We may use cookies and similar technologies to provide services, offer personalized services, prevent fraud, and achieve the above-mentioned purposes. Please note that you can disable cookies in your browser settings, but if you do so, some of our services may not function properly.
6.User Rights
In accordance with applicable laws and regulations, as a user of our services, you have the following data protection rights. To exercise any of the rights below or any other statutory personal data subject rights granted to you under relevant laws and regulations, you may contact us using the contact details provided under the "Contact and Complaints" section.
To ensure the security of your account and personal information, we may request additional information from you to verify your identity before responding to your request.
• Right of Access:
You have the right to access the personal information we hold about you. If applicable, you can view your personal information on the personal page or privacy settings provided on the CUBEVERSE website or service (such as the personal information page or privacy center).
• Right to Rectification:
In processing your personal information, we will take appropriate measures to ensure that the data is accurate and up-to-date at the time of collection. If you need to correct or modify any information, such as your profile picture, nickname, or gender, you can directly modify it through our products or services or contact us in a timely manner. We will assist you in making the necessary changes.
• Right to Erasure:
If you believe that we no longer need your personal information or that it has been improperly processed, you have the right to request the deletion of the relevant personal information we hold, use, or process. However, if your personal information is required by relevant laws and regulations to protect our legitimate interests, the interests of third parties, or the public interest, we may temporarily retain it and inform you of the situation. When it is no longer necessary, we will delete or anonymize your personal information.
You also acknowledge and understand that if the information you request to be deleted involves basic account information or information required for related functional services of the network services, your deletion request may affect your use of the network services we provide.
• Right to Account Cancellation:
You have the right to cancel your Cubeverse service account. We provide a way for you to cancel your Cubeverse service account. You can log into the account you wish to cancel and click: "My - Personal Center - Cancel Account" to proceed with the cancellation. If you are unable to log into your account, cannot use the above path to cancel your account, or encounter other related issues, you can also manually cancel your account through the following methods:
1. By using the in-app information interface - Contact Customer Service
2. By contacting us directly through the contact details provided in the "Contact and Complaints" section.
Please note that in order to safeguard your account and assets, the above customer service processes may require us to collect your personal information.
After canceling your Cubeverse service account, you will no longer be able to log in or use Cubeverse services with this account. Any unused benefits generated by the account during its usage will be cleared. The content, information, data, and records under the account will be deleted or anonymized (unless required by laws, regulations, or regulatory authorities). Additionally, once your Cubeverse service account is canceled, it cannot be restored. The account cancellation processing period is 7 working days.
When you choose to cancel your Cubeverse service account or when the circumstances outlined in the "User Service Agreement" for each specific Cubeverse service occur, or when required by national laws and regulations, your Cubeverse service account will be canceled. After account cancellation, we will delete your personal information, unless otherwise specified by laws and regulations.
• Right to Opt-Out of Marketing Communications:
You can exercise this right by clicking the "Unsubscribe" or "Opt-out" link in the marketing messages we send to you.
• Right to File a Complaint:
You have the right to file a complaint with the data protection authority regarding our collection and use of your personal information. For more details, please contact your local data protection authority.
• Right to Withdraw Consent:
You have the right to withdraw the consent you previously provided for the collection, use, and processing of your personal information at any time. However, withdrawing your consent will not affect the collection, use, and processing of your personal information based on your consent before its withdrawal.
7.Child Protection Policy
1. Children under the age of 13 (or other age limits required by local laws) are not allowed to create any CUBEVERSE service accounts.
2. If you are over 13 but considered a minor in your country (e.g., in some jurisdictions, anyone under 18 is considered a minor), you must have your parent or legal guardian read this privacy policy with you.
If you are a parent or legal guardian of a minor in your country, please ensure you read this privacy policy before allowing your child to create their own account or use the services. You agree to comply with this privacy policy and are responsible for your child's use of the CUBEVERSE services. You agree to monitor your child’s use of CUBEVERSE services to ensure they only view age-appropriate content.
Despite the above, we recognize our special duty to protect children in the collection and processing of personal information. We strongly encourage parents and guardians to instruct children not to disclose or post their personal information on our services without the prior consent of their parents or guardians. If we learn that we have collected personal information from children under the age of 13, we will promptly delete such data. Additionally, if you believe there may be any data related to children, please contact us using the contact details provided in the "Contact and Complaints" section.
8.Changes to the Privacy Policy
To provide you with better services, we may revise this privacy policy from time to time based on updates to CUBEVERSE and legal and regulatory requirements. When changes occur, we will notify you of the updated privacy policy through a pop-up or other appropriate means when you log in. We will not reduce any rights you are entitled to under this privacy policy without your consent.
9.Other Terms
1. Amendment of Agreement: The company reserves the right to amend the privacy agreement according to laws and regulations and internal policies. Significant changes will be notified to users in advance.
2. Dispute Resolution: Any disputes shall be amicably resolved; failing that, they shall be submitted to the Hong Kong International Arbitration Centre for arbitration.
These policies are intended to protect user personal information, ensure compliance with relevant laws and regulations in processing personal information, and uphold users' privacy rights.
10.Contact and Complaints
For the purposes of the European Data Protection Act, the data controller is Hong Kong-based Red Box Information Technology Gaming Company. If you have any requests, concerns and questions about this Privacy Policy or the way in which we process your personal information, or if you would like to lodge a complaint or exercise your data subject rights with our designated Data Protection Officer (DPO), you may contact our DPO at developer@cubeverse.games
or contact us at the following address:
HONG KONG CUBEVERSE INFORMATION TECHNOLOGY LIMITED
Effective Date: November 11, 2024